OpenTable Tab is asking me to log in. What’s the username and password?
Please consult your manager. It’s the same login that the restaurant manager uses to access their OpenTable account. It’s also possible that a new user credential was generated during the on-boarding process. If the manager doesn’t know, call 1-800-673-6822.
I can’t login. What should I do?
Check if you have internet connection. The app requires a stable internet connection to work. If your internet connection is working but you’re still having issues with login, try entering https://houseaccount.opentable.com in a new tab in the browser. If it still does not work, please reach out OpenTable support by calling 1-800-OPENTABLE or emailing firstname.lastname@example.org.
I don’t see a guest’s Tab in the app. What should I do?
Try refreshing the page. If you still don’t see the Tab reservation, please request an alternative form of payment and inform OpenTable support.
How does tipping work?
The guest sets a default tip percentage when they make their reservation. They can modify the tip during the meal by opening the OpenTable mobile app on their phone. When you enter their total in OpenTable Tab, the tip amount will be calculated automatically. Once the charge is successful, you should enter the tip value to the check on the POS before closing the check.
How do I add auto-gratuity to large parties?
Add auto-gratuity to the check on the POS. Note the check total including the tax and auto-gratuity. In the OpenTable Tab app, enter that grand total and switch on “Auto Gratuity” on the charge screen. The guest’s tip will be set to 0%.
OpenTable Tab is rejecting the guest’s card What should I do?
OpenTable authorizes the guest’s credit card during the reservation process, but charges the card at the time of payment. If the card cannot be charged at the time of payment, ask the guest for another method of payment.
You can Retry to charge the reservation or Mark As Closed. Should you mark it as closed, you can revisit the reservation from the closed list and you will see a screen as follows.
A guest started an OpenTable Tab but decided to use a different payment method at the restaurant. What should I do with their open Tab?
If the guest decides to pay another way, tap “Mark as Closed” on the charge screen, then tap “Done” on the confirmation screen. The guest will be marked as paid but their account will not be charged.
To re-open the tab, tap Mark as Open.
I charged the guest with incorrect amount, can I refund them?
Note the correct amount and let the guest know that it will be taken care of. Your manager can process the refund or adjustment at Stripe.com. You can also email email@example.com the correct amount and OpenTable support can help you with the refund process.
A guest is asking about Promo Code. What should I do?
OpenTable sometimes distributes promotional discount codes to guests. No action is required at the restaurant. The guest enters their promo code when booking, and discount will be deducted automatically after you close the Tab. The guest will receive a mobile notification and email confirming that the discount was applied. If there’s an issue please contact firstname.lastname@example.org or call 1-800-673-6822.