• OpenTable Tab enables your guests to pay their bill at your restaurant without the hassle of cash or credit card exchange.

      How it works

      Guest opts-in to pay using OpenTable Tab while making a reservation.
      Guest checks in with the host. Host sees the message on the OpenTable reservations system. “[OT NOTE: Guest has an open Tab. Confirm guest wants you to charge their OpenTable Tab.]”
      Guest is ready to pay. The guest says put it on my OpenTable Tab or the server confirms that the guest would like to charge their meal to their OpenTable Tab, the server charges the guest using the app.
    • Getting Started

      You need to have your Stripe account setup before you proceed ahead.

      Login

      1. Go to https://houseaccounts.opentable.com/Login/#/.
      2. Use OpenTable Restaurant Center username and password to log in.

      Have more than one restaurant?

      After login, you will be directed to the restaurant selector. Your restaurants will appear in a submenu. You can also search for them by name, location or restaurant ID.

      Landing Page

      Open

      All upcoming, current, and past reservations that have not been paid or marked closed will be listed in the Open tab. If you do not see the reservation you are looking for, please refresh the page.

      Closed

      All the reservations that have been paid with OpenTable or marked closed will be listed in the Closed tab.
    • A guest code will appear on the OpenTable system letting you know the guest has opened a Tab. “[OT NOTE: Guest has an open Tab. Confirm guest wants you to charge their OpenTable Tab.]”
      Let your server know that this guest will pay with OpenTable Tab.
    • Landing Screen

      Open

      All upcoming, current, and past reservations that have not been paid or marked closed are listed in the “Open” tab. The guest name, reservation time, table number, and photo are displayed in the guest information cell for easy identification.

      Closed

      All the reservations that have been paid with OpenTable or marked closed are listed in the “Closed” tab. You mark a reservation closed if its not paid with OpenTable.

      Sign out

      Use this button to sign out of houseaccounts.opentable.com. You will need OpenTable Restaurant Central credentials to log in again.
    • Charging a guest

      1. Tap on a guest to go to the reservation details screen.
      2. Tap on ‘Charge’ and enter the check total. Please ensure that the check total includes taxes.
      3. The following screen allows you to review the transaction before it's processed. ‘Grand Total’ includes the total you entered in the previous screen and the tip guest provided. Tip amount is automatically calculated based on guest's preference.
      4. Tap on ‘Charge’ to complete the transaction.
    • Payment Successful Screen

      Once the guest is successfully charged, you will be shown the following screen with the summary of the transaction.
    • Close Check on the POS

      Enter the tip into your POS, and close the check out to OpenTable.

      Tap “Done” to move the guest into the Closed tab. The successful payment will be marked with a credit card and checkmark icon.
    • Handling Auto Gratuity

      Applying auto-gratuity is easy. Tap on the “Auto Gratuity” slider before charging the guest. Since the guest’s tip will be reset to 0, the amount you entered should include the tax and auto-gratuity both. You can go back to the previous screen if you need to adjust the amount.
    • OpenTable Tab is asking me to log in. What’s the username and password?

      Please consult your manager. It’s the same login that the restaurant manager uses to access their OpenTable account. It’s also possible that a new user credential was generated during the on-boarding process. If the manager doesn’t know, call 1-800-673-6822.
    • I can’t login. What should I do?

      Check if you have internet connection. The app requires a stable internet connection to work. If your internet connection is working but you’re still having issues with login, try entering https://houseaccount.opentable.com in a new tab in the browser. If it still does not work, please reach out OpenTable support by calling 1-800-OPENTABLE or emailing payments@opentable.com.
    • I don’t see a guest’s Tab in the app. What should I do?

      Try refreshing the page. If you still don’t see the Tab reservation, please request an alternative form of payment and inform OpenTable support.
    • How does tipping work?

      The guest sets a default tip percentage when they make their reservation. They can modify the tip during the meal by opening the OpenTable mobile app on their phone. When you enter their total in OpenTable Tab, the tip amount will be calculated automatically. Once the charge is successful, you should enter the tip value to the check on the POS before closing the check.
    • How do I add auto-gratuity to large parties?

      Add auto-gratuity to the check on the POS. Note the check total including the tax and auto-gratuity. In the OpenTable Tab app, enter that grand total and switch on “Auto Gratuity” on the charge screen. The guest’s tip will be set to 0%.
    • OpenTable Tab is rejecting the guest’s card What should I do?

      OpenTable authorizes the guest’s credit card during the reservation process, but charges the card at the time of payment. If the card cannot be charged at the time of payment, ask the guest for another method of payment.
      You can Retry to charge the reservation or Mark As Closed. Should you mark it as closed, you can revisit the reservation from the closed list and you will see a screen as follows.
    • A guest started an OpenTable Tab but decided to use a different payment method at the restaurant. What should I do with their open Tab?

      If the guest decides to pay another way, tap “Mark as Closed” on the charge screen, then tap “Done” on the confirmation screen. The guest will be marked as paid but their account will not be charged.
      To re-open the tab, tap Mark as Open.
    • I charged the guest with incorrect amount, can I refund them?

      Note the correct amount and let the guest know that it will be taken care of. Your manager can process the refund or adjustment at Stripe.com. You can also email payments@opentable.com the correct amount and OpenTable support can help you with the refund process.
    • A guest is asking about Promo Code. What should I do?

      OpenTable sometimes distributes promotional discount codes to guests. No action is required at the restaurant. The guest enters their promo code when booking, and discount will be deducted automatically after you close the Tab. The guest will receive a mobile notification and email confirming that the discount was applied. If there’s an issue please contact payments@opentable.com or call 1-800-673-6822.
    • Setup

      Your guests will be given the option to Open a Tab when they make a reservation at your restaurant. If it’s their first time, they will need to add a credit card.
    • Activation

      For every subsequent reservation, the diner will have the option to toggle on/off their OpenTable Tab when they make a reservation at your restaurant.
    • Apple Pay

    • How it works

      After the reservation, and when the guest taps on learn more, they will be taken through a tutorial.
    • Leaving a tip

      The diner will set a default tip when they sign up. The default tip can be changed at anytime, and the final tip will be calculated inclusive of tax.
    • Change the tip

      If your guest wants to change the tip during service, they simply launch the app. OpenTable will charge the tip that is set in the guest’s settings once the server closes the check on the POS.
    • Confirmation Notification

      Once the server has closed the check on Tab, your guest will receive a notification letting them know that they’ve been charged successfully. This is the diner’s cue that they can leave. The guest is instructed to notify the server to ask for an itemized receipt.
    • Receipt

      The guest will receive a non-itemized receipt via email once the Tab is closed. Please instruct your server to deliver a printed itemized receipt to the table at the end of the meal as they normally would to ensure consistency.
    • Diner FAQ’s

      What is OpenTable Tab?

      OpenTable diners will be to “Open a Tab” when them make an online reservation. At the end of the meal, the diner simply tells their server to put it on their OpenTable Tab.

      What is the difference between “Tab” and “House Accounts”?

      OpenTable Tab is the diner-facing version of a new payment experience, and House Accounts is the system that restaurants use in order to charge the diners that have opened a Tab.

      Will diners be able to access this feature on all platforms and devices?

      Diners will be able to access OpenTable Tab on the latest version of our iOS app, and on www.opentable.com.

      Why don’t I see the OpenTable Tab widget?

      For diners to enable the experience they will need to login to OpenTable prior to booking a reservation at a participating restaurant.

      How do promo codes work with OpenTable Tab?

      Occasionally OpenTable will distribute promotional codes to diners. The diner simply adds the promo code when booking, and the promotion amount will be deducted from the check automatically. If there’s an issue please contact payments@opentable.com.
    • In order to get started with Tab, you’ll need to sign up with Stripe - a market leader in online payments.

      Independent Restaurants

      Step 1 Connect your OpenTable account with Stripe

      1. Please go to the OpenTable Payments website
      2. Click Sign in to OpenTable and log in with your Restaurant Center credentials.
      3. Select your restaurant, which is listed in the menu.
      4. Click the Connect with Stripe button.

      Step 2 Activate your account

      You will be taken to a page to enter details about your business including:
      1. Tax ID.
      2. Bank account and routing number.
      3. Social security number (type 0000).
      Click the Activate account button at the bottom of the screen and you’re all set!
    • Restaurant Groups

      Step 1 Create your Stripe account

      1. Create your account at https://dashboard.stripe.com/register.
      2. After you sign up, click on Go straight to your dashboard.
      3. You’ll receive an email from Stripe to confirm your account.
      4. Confirm your email address.

      Step 2 Activate your account

      In order to go live you will need to activate individual accounts, and verify each account’s banking information.
      1. Click on the arrow dropdown next to your account in the top-right.
      2. Select the Activate Account button that appears in the dropdown.

      Step 3 Fill out business details

      You will be taken to a page to enter details about your business including:
      1. EIN (Tax ID).
      2. Bank account and routing number.
      3. Social security number (type 0000).
      Once you’ve filled out the form, click the Activate account button at the bottom of the page.

      Step 4 Create additional accounts

      Once you’ve activated the first account, you will need to create an additional account for each restaurant in your group.
      1. Click on the account name in the top-right.
      2. Select Create New Account in the dropdown.
      3. Name the account accordingly.
      4. Repeat instructions in steps 2 & 3 for each restaurant in your group.
      *Creating individual accounts will keep the banking information for each restaurant separate.

      Step 5 Link your Stripe account with OpenTable

      1. Please go to the OpenTable Payments website at pay.opentable.com/restaurants/login
      2. Click Sign in to OpenTable and log in with your Restaurant Center credentials.
      3. Select the first restaurant listed you would like to link to Stripe.
      4. Click the Connect with Stripe button.
      5. If you’re not already signed in, click on the sign in link and login with your Stripe credentials in the upper right-hand corner of the form.
      *You do not need to fill out the form since you’ve already created your account in Stripe.
      1. Select the same restaurant you selected in step 3 from the dropdown menu.
      2. Click connect my Stripe account in order to finalize the setup.
      3. Click logout in the upper right-hand corner, and restart the process for each restaurant.
    • Reports

      Account Data

      Stripe provides an easy-to-use online dashboard for you to review detailed information about payments, customers, transfers, subscription plans and more.

      Monthly Summary

      You can download a monthly summary of your account’s activity (including charges, refunds, fees, and any disputes) from your dashboard.

      Balance History

      You can use the balance history to export individual activity in your account, like payments, refunds, and disputes. Every transaction contributing to your transfers is listed here, making accounting over specific periods of times (like the entire month) as simple as accepting payments in the first place.

      Excel Export

      With Stripe you can also filter information and export it as a CSV file to be used in spreadsheet software like Excel.
    • Quickbooks Export

      You can import your Stripe payments, refunds, fees, and transfers right into QuickBooks.Learn more about using QuickBooks for your reports.

      Demo

      To view a quick demo of Stripe click here. For more info on Stripe reporting please visit their FAQ.